Ofgem announces new energy rules but ‘fails to protect’ customer deposits
CategoriesUK News

Ofgem announces new energy rules but ‘fails to protect’ customer deposits

Regulator criticised because it will only ‘closely’ monitor suppliers’ use of credit balances

The energy regulator has strengthened its rules to shield households after taxpayers had to pick up a £9.2bn bill when suppliers went bust – but it was criticised for failing to protect consumer deposits.

Ofgem has announced a package of reforms designed to bolster consumer protection and ensure energy suppliers are more resilient to market shocks.

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