Amazon and Waitrose ban customer for complaints and returning too much
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Amazon and Waitrose ban customer for complaints and returning too much

Big online retailers are barring shoppers – sometimes for reasons they don’t understand

Retailers can bar shoppers for – in their view – returning too many items or making too many complaints, as Nannette Herbert has discovered.

Herbert told Guardian Money she has been banned by a number of retailers – including Amazon and Waitrose – for making complaints and refund requests.

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